Website Development Technologies

Software Development is the process of developing software through successive phases in an orderly way. Software development is the computer programming, documenting and testing involved in creating and maintaining applications and frameworks involved in a software release life cycle and resulting in a software product. Phases of software development:

  1. Identification of required software
  2. Analysis of the software requirements
  3. Detailed specification of the software requirements
  4. Software design
  5. Programming
  6. Testing
  7. Maintenance

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is a term used for the process of managing a company’s interaction with current and future customers. It refers to all those practices, strategies and technologies that companies use to administer and analyze customer interactions and data throughout the customer lifecycle, with the aim of improving business relationships with customers and driving sales growth. It is an approach that involves technology to organize, automate and synchronize sales, marketing, customer service and technical support.
CRM Systems are designed to compile information on customers across different channels which could include direct mail, llive chat, company’s website, telephone, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.

Human Resource Management (HRM)

Human Resource Management refers to the software that includes all the processes and systems at the intersection between Human Resource Management (HRM) and Information Technology (IT). The function of the human resources department involves tracking employee histories, skills, abilities, salary and their accomplishments and nowadays this is not done manually but by developed software automatically.

The functions of HRM are:
  Database for employee information
  Attendance records
  Performance evaluation
  Benefits administration
  Learning and recruiting management
  Employee self-service
  Employee scheduling
  Tracking of employee absenteeism

Lead Management System (LMS)

Lead management system is a significant system that combines tools with techniques to facilitate effective leads generation, management and tracking of new sales opportunities. Lead management consists of the entire business process and practices in an organization directed towards acquiring new customers, retaining existing customers, and establishing a brand reputation. The goal of an efficient lead management system is to help track and manage the entire lead lifecycle till it results in sales, thereby rising revenues and ROI.

Lead management software should enable-
  lead Generation  
  Business Intelligence
  Lead Qualification
  Lead Nurturing
  CRM Integration

System Software Development

System software is a type of computer program that is designed to run a computer's hardware and application programs. The system software is like an interface between the hardware and user applications. An application program (or application for short) is a computer program designed to perform a group of coordinated functions, tasks, or activities for the benefit of the user like word processor, a spreadsheet, media player, photo editor, etc.